Frequently Asked Questions

Yes. Driive gives you a booking link that works anywhere: your website, Google Business Profile, email signatures, social media, and paid ads. One link, infinite entry points. Customers click, answer a few qualification questions, and book directly onto your calendar.

Driive provides an embed code you can drop into any website. It works with WordPress, Squarespace, Wix, or custom sites. The widget matches your brand colors and lets customers book without leaving your page.

You control the intake form. Most businesses ask for name, phone, address, service type, and a brief description of the job. The system uses this to qualify the lead and route them to the right technician or sales rep.

Yes. Customers receive a booking confirmation with a link to reschedule or cancel on their own. The system automatically re-optimizes the route when changes are made, so your day stays efficient.

No. Setup takes about 15 minutes. You'll configure your service areas, appointment types, and team availability through a simple dashboard. No coding required.

Inefficient technician scheduling usually comes from three problems: too much drive time between jobs, manual dispatching that leads to double-bookings, and sending the wrong tech to a job they aren't equipped for. Driive solves all three. It calculates real drive time between every appointment and only offers customers slots that keep each tech's route efficient, so crews spend less time on the road and more time on billable work. It automatically assigns jobs based on location, skillset, and existing route, which eliminates manual dispatcher juggling and makes double-booking physically impossible. And it lets you cap daily jobs, drive time, or working hours per technician so nobody gets overloaded. Most operators fit more jobs into the same day without adding staff or hours.

When a customer books an appointment, Driive doesn't just look for any open slot. It finds the optimal slot based on where your tech already is, minimizing drive time between jobs. The result is more appointments per day without adding more hours.

Calendly and similar tools show customers any open time slot. Driive goes further—it steers bookings toward slots that are geographically and logistically efficient for your team. That means your Tuesday morning tech doesn't get booked on the opposite side of town.

Driive is built for multi-tech teams. It automatically assigns jobs to the right technician based on location, skillset, and existing route. No more manual dispatcher juggling or double-booking.

Driive syncs with your team's calendars in real-time and factors in job duration plus drive time. It's physically impossible for a customer to book a slot that's already taken or unreachable.

With Driive, customers self-book appointments 24/7 from your website, Google Business Profile, or any link you share. The AI booking agent qualifies leads, checks your availability, and books them into route-optimized slots while your office is closed.

For most residential home service businesses, 30-40% of inbound leads arrive outside business hours—evenings, weekends, and holidays. These leads go cold fast if you wait until Monday morning to call back.

After 48 hours, your chance of reaching a lead drops to 5%. Research shows leads contacted within 5 minutes are 100x more likely to convert than those contacted after 30 minutes. Self-booking eliminates the delay entirely.

No. That's the point. Driive handles booking automatically so your team can sleep. The morning routine is simple: review what was booked overnight, confirm any flagged leads, and start the day with jobs already on the calendar.

Answering services charge $1-3 per call and don't actually book the job—they take a message. The customer still waits until business hours to confirm. Driive books instantly, 24/7, at a flat monthly rate.

Driive sends automated SMS and email confirmations at booking, plus reminders 24 hours and 1 hour before the appointment. Customers also get an 'on my way' notification when the tech departs. You don't lift a finger.

Yes. You can edit the text of confirmations, reminders, and on-my-way messages. Add your company name, special instructions, or links to prepare-for-your-appointment guides.

When a customer starts the booking flow, they answer 3-5 short questions: service type, urgency, location, scope. The system uses those answers to either route them to a self-booking calendar (if qualified) or to a different path like a callback request.

The opposite, in our data. Customers prefer 60 seconds of intake questions to 24 hours of waiting for a callback. The questions also signal that you're a real business with a real process.

Yes. You can set up automated review requests, thank-you messages, or maintenance reminders to fire after jobs are completed. Turn one-time customers into repeat business.

Embed your Driive booking link on your website, in your Google Business Profile, and in your ad campaigns. Leads self-qualify through a short intake form (roof type, age, issue) and book directly onto your sales rep's calendar, route-optimized.

Set up a 'maintenance' appointment type with the right duration (usually 45-60 min). Customers can book tune-ups directly, and the system routes them to techs in their zone. Great for seasonal push campaigns.

Yes. You can create an 'emergency' appointment type that triggers priority routing and alerts your on-call tech. The qualification flow detects urgency keywords and fast-tracks those leads.

Yes. Longer jobs like panel upgrades get their own appointment type with extended duration and specific tech assignment. The customer books the estimate first; you convert and schedule the install.

Driive supports recurring appointments. Set up quarterly or monthly visit schedules, and the system auto-books future appointments based on the customer's preferred day and time window.

Calendly shows customers any open time slot. Driive shows slots that are geographically efficient for your team. A customer booking through Driive can't accidentally create a 45-minute drive between two appointments. That's the core difference.

Different tools for different needs. Housecall Pro is a full field service management suite (invoicing, payments, CRM). Driive is laser-focused on booking and scheduling. Many businesses use both—Driive for customer-facing booking, HCP for operations.

Like Housecall Pro, Jobber is a full FSM platform. Driive does one thing exceptionally well: drive-time-optimized booking. If you need a complete business management suite, Jobber or HCP might be right. If you need smarter scheduling, add Driive.

Yes. Driive integrates with popular calendars (Google, Outlook) and can push data to CRMs and FSM tools. It's designed to fit into your existing stack, not replace everything.

Significantly. ServiceTitan is an enterprise FSM platform with enterprise pricing. Driive is a focused scheduling tool at a fraction of the cost. If you just need better booking, Driive is the smarter choice.