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Online Booking Questions

Everything you need to know about letting customers book appointments online.

Quick Answers

  • Customers can book from your website, Google, or any link you share
  • Booking links work 24/7 without staff involvement
  • Leads are pre-qualified before seeing your calendar
  • Confirmations and reminders are sent automatically

Can I let customers book from my website and Google?

Yes. Driive gives you a booking link that works anywhere: your website, Google Business Profile, email signatures, social media, and paid ads. One link, infinite entry points. Customers click, answer a few qualification questions, and book directly onto your calendar.

How do I embed a booking widget on my website?

Driive provides an embed code you can drop into any website. It works with WordPress, Squarespace, Wix, or custom sites. The widget matches your brand colors and lets customers book without leaving your page.

What information do customers enter when booking?

You control the intake form. Most businesses ask for name, phone, address, service type, and a brief description of the job. The system uses this to qualify the lead and route them to the right technician or sales rep.

Can customers reschedule without calling the office?

Yes. Customers receive a booking confirmation with a link to reschedule or cancel on their own. The system automatically re-optimizes the route when changes are made, so your day stays efficient.

Do I need technical skills to set up online booking?

No. Setup takes about 15 minutes. You'll configure your service areas, appointment types, and team availability through a simple dashboard. No coding required.

What happens if a customer books a time that doesn't work?

They can't. Driive only shows available slots based on your team's real-time availability, existing appointments, and drive time constraints. Double-booking is physically impossible.

Can I set different booking rules for different services?

Yes. You can configure different appointment durations, buffer times, and technician assignments for each service type. A 30-minute drain cleaning gets different rules than a 2-hour HVAC inspection.

How do customers know their booking was confirmed?

They receive an instant email and SMS confirmation with all appointment details. Reminders follow at 24 hours and 1 hour before the appointment, plus an 'on my way' notification when the tech departs.

Can I review bookings before they're confirmed?

Optional. You can set up approval workflows for certain appointment types or customer segments. Most businesses let standard appointments book instantly and flag larger jobs for review.

What if I want to block certain times from booking?

Easy. You can block lunch hours, meeting times, holidays, or any recurring windows. You can also set blackout dates for vacations or company events.

Still have questions?

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