How to put your scheduling on autopilot.
Driive sends automated SMS and email confirmations at booking, plus reminders 24 hours and 1 hour before the appointment. Customers also get an 'on my way' notification when the tech departs. You don't lift a finger.
Yes. You can edit the text of confirmations, reminders, and on-my-way messages. Add your company name, special instructions, or links to prepare-for-your-appointment guides.
When a customer starts the booking flow, they answer 3-5 short questions: service type, urgency, location, scope. The system uses those answers to either route them to a self-booking calendar (if qualified) or to a different path like a callback request.
The opposite, in our data. Customers prefer 60 seconds of intake questions to 24 hours of waiting for a callback. The questions also signal that you're a real business with a real process.
Yes. You can set up automated review requests, thank-you messages, or maintenance reminders to fire after jobs are completed. Turn one-time customers into repeat business.
Automated reminders are the biggest lever. Businesses using Driive's reminder system see 30-50% fewer no-shows compared to manual reminder processes (or no reminders at all).
Yes. Based on your rules (location, skills, workload), Driive can auto-assign new bookings to the optimal technician. You can also require manual assignment for certain job types.
Techs get push notifications for new assignments, schedule changes, and upcoming appointments. They see the full day's route in the mobile app with turn-by-turn navigation.
Partially. You can bulk-notify affected customers with one click and offer them self-service rebooking links. The system suggests optimal new slots based on the updated schedule.
The dashboard shows delivery status for all automated messages. You can see which confirmations were sent, which reminders were opened, and which customers clicked through.
Get a personalized demo and see how Driive can transform your scheduling.